Our Privacy Commitment
We have created this privacy statement in order to demonstrate our firm and continuing commitment to the privacy of personal information provided by those visiting and interacting with any website controlled by CROWNEMPIRE PTY LIMITED.
CROWNEMPIRE PTY LIMITED: Privacy Notice
CROWNEMPIRE PTY LIMITED. abides by the National Privacy Principles established under the Australian Privacy Amendment (Private Sector) Act, 2001.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This policy will be continuously assessed against new technologies, business practices and our customers’ needs.
- Information we collect and how we use it
- How we share and disclose your information
- How to opt in or opt out of direct marketing
- Analysis and Advertising
- Cookies and other technologies
- Links to other websites and social media
- Data Retention
- Your rights
- Information security
- Internet-based transfers
- Use of this Website by minors
- Acquisition or Changes in Ownership
- Changes to the Policy
- Questions about this Policy
- Making a Complaint
ABN: 17160837945, whose register delivery Address is PO BOX 1240BC Browns Plains Brisbane, Australia. (hereinafter “BMXculture”, “we“, “us“, “our“) collect and process information about you when you visit our website (“Website“). By continuing to use this Website, you consent to your information being processed in accordance with this Policy.
2. Information we collect and how we use it
Broadly speaking, we use personal information for purposes of administering our business
activities, providing the products and services you requested, to process your payment, to monitor the use of the service, our marketing and promotional efforts and improve our content and service offerings, and customize our site’s content, layout, services and for other lawful purposes. These uses improve our site and better tailor it to meet your needs.
2.1 Information you give us. You may give us information, including information that can identify you (“personal information“), when you use our Website, correspond with us, access our premises, contract with us, or enter into any of our (or our affiliates’) competitions, events, promotions or surveys. Where we request information from you, we will collect the information set out in the relevant forms or pages. You may choose to provide additional information to us when you contact us or otherwise interact with us. If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.
2.2 If you are a regular user of our Website, you may wish to create an Account (“Account“) with us. The information that you provide when setting up your Account may include your name gender, email address and telephone number. If you register to hold an Account with us, you will also have a unique password which enables you to access your Account.
2.3 If you purchase any lessons, service, product, or other goods on our Website, we will also collect your delivery address, billing address payment information and telephone number. Please note that we will not be storing your payment information, this will be done via a third party payments company. If you subscribe to receive our newsletter, then you will provide us with your name, email address and gender.
2.4 The personal information that you provide to us will be used for the purposes of enabling you to use our Website to make secure purchases, engage with our online communications, and customer support for (administrative, troubleshooting and security purposes)
Subject to consent where required under law, we may also use this information to later contact you for a variety of reasons, such as customer service, promotions, competitions, announcements, surveys, to ensure you receive the best support from us (or our related bodies). As explained in Section 2.8 below, we may also use this information for further purposes when combined with other data we collect about you.
2.5 Information we collect automatically. When you visit our Website, we may automatically collect the following information: your IP address, log-in information, location information, browser type and version, browser plug-in types and versions, operating system and platform, information about your visit including the URL clickstream to, through and from our Website, products you viewed or searched for, download errors, length of visits to certain pages and page interaction. We collect information automatically through the use of various technologies, including through “cookies”, and this is explained further below.
2.6 We use the information we collect automatically: (i) to administer our Website for internal operations including troubleshooting purposes; (ii) to ensure that content from our Website is presented in the most effective manner for you and your devices; (iii) as part of our effort to keep our Website safe and secure; (iv) to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you; and (v) to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.
2.7 Information we receive from other sources. We may receive information about you if you use any of the other services we provide on this Website, or from other BMXculture entities and affiliates. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them (including information that is publicly available).
2.8 Where permitted by law, we may combine this information we receive from other sources, including from social media websites, with information you give to us and information we collect about you, including cookie information. We may use this information and the combined information for learning more about your preferences as our customer, for enhancing your user experience on our Website and for providing you with information, content and offerings tailored to your needs.
2.9 If you are tagged as an athlete we may collect information including your name, age, location, competition participation, results, sponsors and image.
3. How we share and disclose your information
4. How to opt in or opt out of direct marketing
4.1 We, and selected third parties, may use the information you give us on our Website for direct marketing purposes to provide updates; newsletters; events; or other communications that we think may interest you. Where required by law, your prior consent will be obtained before sending direct marketing. In any event, we will offer you the option to unsubscribe in every communication sent. After unsubscribing we will discontinue sending the particular messages as soon as technically feasible.
5. Analysis and Advertising
6. Cookies and other technologies
6.2 For information about the specific cookies used on this Website, please refer to our Cookies Policy.
7. Links to other websites and social media
8. Data Retention
8.1 We will not retain your information for longer than is necessary for our business purposes or for legal requirements. However, please be advised that we may retain some information after you have closed your Account with us, for instance if doing so is necessary to meet our legal obligations, such as retaining the information for tax and accounting purposes.
9. Your rights
9.1 If you wish to obtain a copy of personal information that we hold about you, please contact us at the address below. Before responding to your request, we may ask you to verify your identity and to provide further details about your request. We will endeavour to respond within an appropriate timeframe and, in any event, within any timescales required by law.
9.2 If you have chosen to have an Account then you can access the personal information we hold about you via your Account to obtain a copy of it and to correct, amend, or delete information that is inaccurate. You can also close your Account at any time.
9.3 It is your responsibility to ensure that you submit true, accurate, up-to-date and complete information to your Account and keep it up to date. You may also update or correct your personal information by contacting us, using the contact details provided below. Please make sure to include your name, username and post code in your initial correspondence; this helps us protect the details and preferences on your Account from unauthorised access.
10. Information Security
10.1 We apply appropriate security measures to protect your personal information that is under our control from unauthorised access, collection, use, disclosure, copying, modification or disposal. All information you provide to us is stored on secure servers.
10.2 Where you have a password, which enables you to access our Website, you are responsible for keeping this password secure and confidential.
11. Internet-based transfers
11.1 Given that the Internet is a global environment, using the Internet to collect and process personal information necessarily involves the transmission of data on an international basis. While we generally store all of the personal information that we collect about you through our Website in your region (for example for European visitors, in the European Economic Area), it is possible that your personal information will be transmitted to parties outside your region (where data protection laws may be different). If such transfer happens, we ensure that it takes place in compliance with contractual or other measures to protect the information. Our servers are hosted in the United States. We have put in place contractual measures to ensure that our server providers comply with all applicable privacy laws in the relevant jurisdiction that the data is held.
12. Use of this Website by minors
12.1 Children are not eligible to use our services unsupervised and we ask that children (under the age of 18) do not submit any personal information to us. If you are a minor, you can use this service only in conjunction with permission and guidance from your parents or guardians. In the event that they do so, we will cease to process their information as soon as we find out.
13. Acquisition or Changes in Ownership
In the event that the web site (or a substantial portion of its assets) is acquired, your information would be considered part of those assets, and may be part of those assets that are transferred.
14. Changes to the Policy
14.1 This Policy was last updated on 8 December 2015. A notice will be posted on our Website home page for 30 days whenever this Policy is changed in a material way. By continuing to use our Website you confirm your acceptance of the relevant changes.
15. Questions about this Policy
15.1 This Website is maintained by CROWNEMPIRE PTY LIMITED. If you have a question, concern or complaint about this Policy or our handling of your information, you can contact us by email on IBMX@crownempire.com
16. Making a Complaint
16.1 You can complain to us in writing at the address below about how we have handled your personal information. We will respond to the complaint within 7 business days.
CROWNEMPIRE PTY LIMITED
PO BOX 1240BC, Browns Plains QLD 4118. AUSTRALIA